Frequently Asked Questions

HOW DO I...
REGISTER WITH OUR PRACTICE ?

Anyone living within our practice boundary is welcome to apply to register with us. Prospective patients are asked to bring their medical card to the surgery. (Don't worry if you can't find it, we can give you a form to fill in.) Should you have a preference, you may indicate which doctor you wish to register with, if they are taking on new patients.

All new patients joining the practice will be asked to attend for a simple medical examination with one of the nurses at which their general health will be assessed. This enables us to obtain some basic medical history before your medical notes arrive from your previous doctor.

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HOW DO I...
OBTAIN TEST RESULTS ?

If you have had blood tests or x-rays organised by the practice the doctor will contact you by letter or telephone if any action needs to be taken. If you wish to check your results you can contact the receptionist who will be able to check our computer - please ring after 2.30pm. Please allow four days for results to come back.

If you would like someone to contact the surgery on your behalf to obtain your results, then please advise the doctor or nurse who is taking the test to record their name on our computer. If you would like to give ongoing permission for this person to act on your behalf, then please discuss this with our receptionists who will give you a copy of our consent form to complete. This will then be recorded on the computer. If you do not give your specific permission then, to protect your confidentiality, we will be unable to give out results to anyone except yourself.

Specimens are sent to the laboratory every weekday at midday. If you are asked to hand in a specimen, please ensure that we receive it by 11.00am (weekdays only). Similarly, if you need a blood test please make a morning appointment only.

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HOW DO I...
CHANGE MY PERSONAL DETAILS ?

Please inform reception if you change your name, status, address or telephone number. You will be asked to complete a form to ensure that your records contain up-to-date information.

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HOW DO I...
OBTAIN PRIVATE EXAMINATIONS ?

Services outside the scope of the NHS will be charged according to a list of recommended fees. There is a list in reception. Non-NHS services include HGV, PSV, insurance company reports and medicals, private certificates, holiday cancellation, medical insurance reports/forms, pre-employment medicals, vaccination certificates etc (the list is not exhaustive).

If you are not sure of the cost, please enquire at reception when handing in your form for completion.
Please note we do not undertake sports medicals or sign gun licences.

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Site Created for Glastonbury Health Centre by Sam Pearce 2007